IT Regional Technician

As an IT Regional Technician at RoviSys, you will coordinate regional IT operations, ensuring reliable infrastructure, security, and end-user support. This role combines hands-on technical expertise in multiple disciplines, driving operational excellence and aligning IT initiatives with business goals.

End-User Support

• Deliver Tier 1–2 technical support and resolve hardware/software issues promptly.
• Computer systems and software setup, maintenance, and auditing.
• Train staff on IT tools and best practices.
• Maintain accurate documentation of issues and resolutions in ticketing system.
• Perform malware detection and remediation across regional devices.

Asset & Vendor Management

• Oversee IT asset lifecycle and ensure compliance with procurement policies.
• Manage vendor relationships and negotiate service agreements.
• Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
• Maintain office security systems (access control, alarms, cameras).

Infrastructure & Security

• Maintain and optimize regional IT infrastructure and network performance.
• Implement security measures and assist with data center upgrades.
• Support infrastructure planning and execution for scalability and reliability.

Communication & Training

• Foster clear communication with internal teams.
• Deliver IT security awareness training and ensure compliance with company policies.

Leadership & Administration

• Administer Active Directory and Microsoft 365 environments.
• Lead small to medium IT projects.
• Maintain internal documentation and assist with security event remediation.
• Prioritize tasks and coordinate with cross-functional IT teams.
• Other duties as assigned.

• 1–2 years of IT experience or equivalent education (preferred).
• Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
• Hands-on experience with laptops, servers, and network troubleshooting.
• Strong problem-solving, communication, and leadership skills.
• Knowledge of Active Directory/M365; VMware vSphere and Dell hardwre a plus.
• Ability to manage multiple tasks and prioritize.
• Strong English language skills (written and verbal)

Physical & Work Requirements

• Ability to safely lift up to 75 lbs., work in confined spaces, climb ladders.
• Ability to work sitting/standing extended periods of time.
• Full-time in office presence required (5-day work week).
• Occasional travel to our other offices as needed.

• Competitive Hourly Rate: $22-25/hr, depending on experience 

• Full Benefits Package: Medical, dental, and vision coverage 

• Retirement Ready: 401(k) with company match 

• Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time 

• Grow With Us: Ongoing training, certifications, and professional development support